Our commitment to you

We aim to offer you the best possible shopping experience. We hope to achieve this with impeccable customer service, outstanding product quality and an innovative website. We know that winning your favor is a continuous challenge and we are ready to evolve and adapt to your needs. Read more about our ambition.

If you are not completely satisfied with our service, products or website then let us know right away. In fact we would love to hear why you would shop anywhere else?

We guarantee you

  • The best quality of goods, who answer our high standards.
    Read more in Quality, Service & Experience under Our Ambition
  • Fast delivery at low, fixed costs.
  • Free delivery when purchasing over a set amount. See delivery details for your country.
  • The possibility to return unwanted items at our expenses, with the service 'Easy Retour' from b-Post (only valid in Belgium). Returns of sale items or outside Belgium are not supported. See our return policy.
  • A voucher for returned items if the ordered items are not to your liking, no questions asked.
  • Irresistable bargains and promotions.
  • Free gift-wrapping of any items chosen, if check the appropriate option during your checkout.
  • Same-day response to any mail queries, no matter what the questions are.
  • Phone support between 10 and 18, but there is a good chance that you will reach us even outside those hours!
  • Assistance with Tax-free purchases. We will guide you through the process of filling out the necessary forms and reimbursing you the VAT amount directly to your account.
  • Member benefits (so have a little patience dear members...).
  • Blog to post all the new, fun stuff about EMILEA and way beyond (very soon!).
  • Newsletter to keep YOU informed of new arrivals or promotions (very soon!).