Ordering

Ordering is pretty easy! Just shop around and put your clothes into the basket.
When you click on 'Checkout', you will be asked for some details we need to complete the order. It is possible to check and correct any errors in your order until you submit your order on the secure ordering page.
If you already have an EMILEA account, your personal details will be filled in automatically, and you just need to check them to make sure they are correct.

All orders made through EMILEA are subject to acceptance by us, by an order confirmation. We may choose not to accept your order and will not be liable to you or to anyone else in those circumstances.

Your order confirmation will contain your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order that will only be accepted when final payment is made.

Acceptance of your order and the formation of a contract between us will take place when we send you a shipping information e-mail confirming that the goods you have ordered have been dispatched to you, containing a “track-and-trace” number. Your order is now completed unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
Read more in our Terms & Conditions and in our Return policy.

Payment

EMILEA accepts payment via credit/debit card. As a minimum we accept Visa, Mastercard, American Express and Paypal. However, depending on your location more payment options may be available.
For more information on paying with Paypal, please visit www.paypal.com.

Good to know:

  • Payment is due prior to delivery. As soon as the payment is received by EMILEA, the order is processed and shipped within the shortest possible time. The amount of your purchase will only be withdrawn from the moment the articles are sent.
  • The total cost of your order is the price of the goods plus delivery charges, if applicable, as set out in the Delivery Options section and will be confirmed to you on the final step before you click on the 'submit order' button.
  • Payments are processed by the secure paymentprovider Paypal and the following methods of payment are elligible: Paypal, Visa, Mastercard, American Express or bank transfer. All of our payment methods are instant.

You confirm that the credit/debit card that is being used is yours. For more information on the use of a credit/debit card, please read our terms & conditions: payment.