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You can always cancel your order before it is shipped. If so, please contact us asap, either by mail to info@emilea.be, or by phone +32 2 201 00 00.
Already dispatched orders cannot be cancelled, however you will be able to return it, according to our return policy.
Defaults will be handled in the best possible way, either by offering a repair or a refund.
In case of a default, you must notify us by mail within 14 days of discovery of the hidden default. We ask you to always send us a picture of the default, so we can determine the faulty goods.
Compensation is offered, unless the damage is due to improper handling, acts of violence or natural wear. Responsibility is in each case limited to the value of the goods purchased.
Should an item not be to your liking or is it rather large or too small, you have the possibility to return it to us, within 10 days of receipt.
Returns have to be in unused state (other than to the extent reasonably necessary to examine the item), and with all the swing tags attached, with your order number. Before returning the item, you have to send us an e-mail at returns@emilea.be. EMILEA has the right to refuse any returns that have not been reported or if they are not stamped sufficiently.
You can exchange the item, or you can get a voucher. We do not reimburse shipping costs for returns. If the item is damaged upon return, the value of the voucher will be reduced accordingly.
Returns should be sent to:
EMILEA
Stilmark SPRL
44 rue des Palais, bte 35
1030 Brussels
Belgium
For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Do you prefer to get a refund? This is also a possibility. Please mention it in your return mail. If the value of the order then falls below the qualifying amount for free shipping, the free postage fee will be deducted from the refund.
Special conditions: items bought during sales can only be exchanged, neither vouchers nor refunds will be issued, except for obvious fabrication error. All delivery costs relating to exchanges are for the costumer to pay.
