Cancelling an order

If you want to cancel an order before shipping, please contact us ASAP, on costumer services, either by phone +32 2 201 00 00 , or by mail to returns@emilea.be.

Already dispatched orders cannot be cancelled, however you will be able to return it, according to our return policy.

Faulty goods

If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

The client must notify any hidden defects by mail within 14 days of discovery of the hidden defect, on risk of foreclosure.

Defects will be handled in the best possible way, either by a replacement or by a refund, unless the damage is due to improper handling, acts of violence or natural wear. Responsibility is in each case limited to the value of the goods purchased.

Returns or exchanges

Should an item not be to your liking, you can return it to us, within 10 days of receipt of the goods. Returns have to be in unused state (other than to the extent reasonably necessary to examine the item), and with all the swing tags attached, with your order number. Before returning the item, you should send us an e-mail at returns@emilea.be. EMILEA has the right to refuse any returns that have not been reported or if they are not stamped sufficiently.

For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Returns should be sent to:
EMILEA
Stilmark SPRL
44 rue des Palais, bte 35
1030 Brussels
Belgium

For returns in Belgium, use the return voucher provided inside your parcel. Returns outside of Belgium are at the cost of the costumer.

We will give you the option to exchange the item, e.g. to another color, style or size, or you can get a voucher worth the value of the returned items.

Do you want an exchange? Mail us the item you would like in exchange, and we will ship it to you as soon as we have received and checked your returns.

Do you prefer a voucher? Please send us back the items you wish to return and you will receive a voucher as soon as the items are received and checked. The voucher will amount to the value of the returned items, deducted the delivery costs and other discounts if applicable. If the items are damaged when returned, the value of the voucher will be reduced accordingly, equaling the value of the goods that are damaged or used.

Return vouchers are not possible for items on sale, as we do not refund during sales.

Customers are liable for the goods until they arrive at EMILEA. Therefore we recommend you to use a secure or trackable method for return delivery.

All items are checked thoroughly before shipment at EMILEA. The customer is liable to check upon receipt of their parcel. Do not ever accept parcels damaged during transportation and check your items thouroughly upon receipt. If you find the item damaged, please inform us as soon as possible and mail us a picture of the damages.

Special conditions: items bought during sales can only be exchanged, no vouchers will be issued. All delivery costs relating to exchanges will be for the costumer to pay. No refunds, exept for obvious fabrication error.